Shipping & Returns

How delivery, cancellation, damage and refunds work. If something has gone wrong with an order, call +91 84477 20939 — it is almost always faster than email.

The short version

• Delivery is free, everywhere we ship, with no minimum order.
• You pay 10% online to confirm the order and 90% in cash on delivery.
• You can cancel free of charge until the order is dispatched.
• Report transit damage or a defect within 48 hours of delivery.
• We do not accept change-of-mind returns on water purifiers.

Delivery

Orders are usually dispatched within 2 to 3 working days. Most reach their destination within 10 to 15 days, depending on location.

Couriers deliver between 9am and 7pm. Someone should be available at the address to receive the item and to pay the balance in cash.

If nobody is there, the courier leaves a card so you can arrange redelivery with them directly.

Once your order ships you will receive the courier name and tracking number by email. You can also check progress on our order tracking page using your order number.

If you order several items and one is out of stock, we may send the rest first rather than hold everything back.

Cancelling

Cancel free of charge any time before dispatch. Call or email with your order number and we will refund the booking amount in full.

After dispatch an order cannot be cancelled. If there is a problem with what arrives, the next section applies.

Damage or defect on arrival

Please inspect the item at the point of delivery, before paying the balance. If the packaging is visibly damaged, open it in front of the delivery person.

If an item arrives damaged, defective, or is not what you ordered, tell us within 48 hours of delivery:

• Call +91 84477 20939, or email info@purityindia.in
• Quote your order number
• Send photographs of the damage and of the outer packaging

We will arrange a replacement of the affected part or unit. Where a part is broken in transit and you tell us in time, we replace the part rather than the whole product.

Reports made after 48 hours are difficult to attribute to transit, and we may not be able to help.

Change of mind

We do not accept returns simply because you have changed your mind. Water purifiers are installed appliances, and once fitted they cannot be resold as new.

If you are unsure which model suits your water supply, call us before ordering. We would rather spend ten minutes on the phone than have you buy the wrong unit.

Refunds

Where a refund is due, it goes back by the same route the money arrived:

• The 10% booking amount is refunded to the card or account used at checkout, through Razorpay.
• Any cash paid on delivery is refunded by bank transfer to an account you nominate.

Refunds are initiated within 3 working days of us agreeing the refund. How long the money then takes to appear depends on your bank — card refunds commonly take a further 5 to 7 working days.

Warranty

The warranty period for each product is on its product page.

Installation must be done by us or an installer we authorise. Warranty is void if the unit is installed, opened or modified by the customer or an unauthorised person.

Warranty covers manufacturing defects. It does not cover consumables such as filters and membranes past their stated life, damage from misuse, or damage caused by water outside the unit’s stated operating range.

Getting hold of us

Phone +91 84477 20939
Email info@purityindia.in
Purity RO Enterprises, 401/1, Adarsh Gali, Babarpur, Shahdara, New Delhi 110032

Last updated: 6 September 2026. See also our terms and conditions and privacy policy.